hansdotter

She who dares, wins.

Terms and conditions

It should be easy to shop with us! Here we have summarized what applies when shopping on our website.

We offer easy and safe payment methods for all markets. Payment options offered may vary depending on local market conditions.

KLARNA – DATAPROTECTION

To be able to offer you Klarna's payment methods, we may at the checkout share your personal information in the form of contact information and order information with Klarna, so that Klarna can assess whether you can choose the payment methods, and to adapt them for you. Your personal data that is shared is processed according to Klarna's own data protection information. 

For further information or questions regarding your payment with Klarna please check www.klarna.com or contact Klarna customer service.

KLARNA - PURCHASE

When you place an order on our website, we will send you an order confirmation within 24 hours. Remember that you must be 18 years old or have the consent of a guardian if you want to shop with us.

In collaboration with Klarna, we offer the following options for payment. Please note that in some markets, only card payments are offered.

  • Pay within 30 days: Payment time is 30 days from the shipment of the goods.
  • Account: Klarna Account gives you the opportunity to pay on your purchases and loans in installments through monthly payments collected on an invoice.
  • Pay Direct: Pay Direct is based on direct debit and your account will only be debited when the store has processed your order and sent your order.
  • Bank transfer: Your account will be debited immediately after the order is placed.
  • Cards: Pay by credit or debit card from Visa, MasterCard and American Express. 

ORDERING AND PAYMENT

When you place an order on our website, we send an order confirmation within 24 hours. Remember that you must be 18 years old or have the consent of a guardian if you want to shop with us.

 

PRICES

All prices on the website include Swedish VAT of 25%. All costs, including delivery costs, are clearly stated at checkout when you place your order, no additional fees will be added by us. If you order an item from a non-EU country, please note that fees and taxes may be charged by the authorities of the recipient country depending on the laws of that country. Such fees shall be paid by the customer.

The inclusion of any products or services on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product, or change our prices for the products, at any time. Feel free to contact us with any questions about stock balance and delivery times.

Delivery

We deliver to all EU markets.

We do our best to process all incoming orders as quickly as possible. Normally, your order is processed within 1-2 business days and then sent directly to you. 

We have chosen to send our packages with the national postal service to ensure efficient and environmentally friendly transport.

Delivery time for packages within Sweden is 2-3 working days, for international orders 2-15 working days. Please keep in mind that these are estimates only and that it may take longer than normal during high season or holiday periods.

We apply a 49kr shipping cost for orders in Sweden. For purchases from outside Sweden, a shipping fee of 50 SEK is added. As fees for international shipping are based on SEK, the amount in EURO may fluctuate depending on current exchange rate.

Returns

AS A CUSTOMER WITH US, YOU ALWAYS HAVE A 30 DAY OPEN PURCHASE

You have the right to cancel your purchase within 30 days. Please note that the items must be returned in the same condition, including labels and packaging, and within 30 days after you have received your item.

We charge a fee of SEK 49 for returns. However, changing to another size or color of product of the same model does not involve any cost. 

Fill out the return note that is included in your package and place this your return package. Please make sure to state the order nr, your name and address clearly on the form. 

Send the package with a suitable operator to the following address:

CasualsportbySTLHM AB
Engelbrektsgatan 23
643 31 Vingåker
Sweden

We suggest using your national postal service. 

Hansdotter Sportswear does not cover the cost for international returns.

GDPR and information about cookies

"Hansdotter Sportswear" (Casualsportbysthlm AB VAT number: SE559233780101) conducts business for both hansdottersportswear.com, as well as physical stores through retailers. 25% VAT is included in all prices. No fees other than those listed in the product list will be added when you complete your purchase. We reserve the right to final sale and any price errors that may arise. If the item is out of stock, we will contact you via email within a few days. Feel free to contact us with any questions about stock balance and delivery times. Casualsportbysthlm AB uses encrypted data transfer for payments. Payment and personal information is always provided via secure pages on the Internet.

Information about Cookies

Cookies save a file for a long time on your computer. It is used, for example, in functions that tell you what is new since the user last visited the current website.

Session cookies are used while you are browsing a page and are temporarily stored in your computer's memory, for example to keep track of which language you have chosen. Session cookies disappear when you close your browser.

The following cookies are used by hansdottersportswear.com

A session cookie that identifies the session between client and server, as well as a cookie to collect statistics on how visitors navigate the website. The latter is called Google Analytics.

To disable the use of cookies, do so in your browser settings.

Information on online dispute resolution in accordance with Art. 14 Para. 1 of the OTF (Online Dispute Resolution Ordinance):

The European Commission gives consumers the opportunity to resolve online disputes under Art. 14 Para. 1 of ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court settlements on disputes arising from online purchases and procurement of services.